Aspose.Words

Technical Support

Aspose provides unlimited free technical support for all its products. The support is available to all users, including evaluation.

If you need help with Aspose.Words, consider the following:

·          The main avenue for support is the Aspose.Forums. Post your question in the Aspose.Words Forum and it will be answered within a few hours. The questions are answered directly by the Aspose.Words development team.

·          Live Support. When the time zone difference allows, you can talk to our technical support online by clicking the Live Chat button on any Aspose website page.

·          Please note, Aspose does not provide technical support over the phone. Phone support is only available for sales and purchase questions.

·          When expecting a reply in the forums or live, please allow for time zone differences.

If you have an issue with Aspose.Words, follow these simple steps to make sure it is resolved in the most efficient way:

·          Make sure you use the latest Aspose.Words version before reporting the issue, see Aspose.Words for Java Downloads to find out about the latest version.

·          Have a look through the forums, this documentation and API Reference before reporting the issue; maybe your question was already answered.

·          When reporting an issue, please include the original document and possibly a fragment of your code that causes the problem. If you need to attach multiple files, zip them into one. It is safe to attach your documents in Aspose.Forums since only you and Aspose developers will have access to the attached files.

·          Please try to report one issue per thread. If you have another issue, report it in a separate thread.